Manage Your Reimbursement Account
This article applies to you if you have a Via Benefits reimbursement account (sometimes known as a Health Reimbursement Arrangement).*
Via Benefits has a few suggestions to improve your experience while using your reimbursement account, such as updating your notification settings on the website for email and text, automating your premium reimbursement (if it's offered by your plan), and setting up direct deposit.
You may see alerts reminding you to set up direct deposit or text alerts. These alerts don't prevent you from using your account. However, these alerts persist until you complete the requested action.
Taking the actions described below reduces the number of steps needed for you to receive your reimbursements and reduces the amount of mail you receive from us.
Establish an Authorized Representative
Family members or caregivers who you establish as authorized representatives can access and manage your funds. Read Authorizing Others to Access Your Account for more information.
Set Up Direct Deposit
Direct deposit allows reimbursements to be deposited directly into your checking or savings account. It‘s faster and more secure than receiving a paper check. If you need to set up direct deposit, you can do so on the Via Benefits Accounts mobile app or on the website. Read Direct Deposit Explained for instructions.
There is an Items Need Your Attention alert on the dashboard if your banking information hasn't been entered. The alert persists until you set up direct deposit, but it doesn't prevent you from using your account.
Automate Your Premium Reimbursement (Medicare Only)
Automatic Premium Reimbursement is an added service offered by Via Benefits for most Medicare health plans, including Medicare Part B. Automatic Premium Reimbursement enables you to be reimbursed for your premium payments without submitting a reimbursement request and receipts. Read Automatic Premium Reimbursement to learn more.
If your plan doesn't participate in Automatic Premium Reimbursement, consider activating Recurring Premium Reimbursement, which requires you to submit only one reimbursement request each calendar year.
Access Voice-Activated Account Information
You can call Via Benefits and use voice commands to check your reimbursement account balance, get the status of recent expenses submitted for reimbursement, and request frequently used forms. To get voice-activated account information, call us, verify your identity, and when prompted, say "options" to hear the automated service options.
Request Reimbursement on the Mobile App or Website
Save time and postage by submitting reimbursement requests on the Via Benefits Accounts mobile app or website. They're the fastest and most secure ways to get your reimbursements processed. Read Submit or Cancel a Reimbursement Request for instructions.
Manage Your Communications
You can manage how you receive your reimbursement account notifications, such as balance reminders and Explanations of Payment (EOPs). Selecting email reduces the amount of paper you receive. You can also sign up for text alerts, so we send you text messages when activities occur in your reimbursement account. You can sign into your account at any time to review your reimbursement account activity. Read Update Your Reimbursement Notification Settings to learn more.
There's a We found some sections that are missing information alert on the Profile page when you haven't signed up for text alerts. The alert persists until you sign up for text alerts, but it doesn't prevent you from using your account.
*Via Benefits reimbursement accounts are administered by Extend Health, LLC.
