Request a New Reimbursement Check

Reimbursement

Aug 3

This article applies to you if you have a Via Benefits reimbursement account (sometimes known as a Health Reimbursement Arrangement).*

Requesting a new check can only be done on the website. The process can't be done on the Via Benefit Accounts mobile app.

You can request a new reimbursement check if the original check was lost, damaged, or is more than 90 days past the issue date.

Note: If you request a new check, your old check is void. Via Benefits isn't responsible for any bank fees that may result from the deposit of a check that is void.

Requesting a New Check

If it’s been more than six months since your check was issued, we can reissue it as a one-time courtesy. We recommend setting up direct deposit to prevent check issues in the future.

You can request a new check on the website or by calling us at 1-866-322-2824 (TTY: 711). Please call us if you're unable to complete this request on the website.

Note: Some information may be cut off if you set your browser to 125% zoom or higher. We recommend using 100% zoom and maximizing your browser. Some tabs may be hidden if your browser is minimized too much.

Complete these steps to request a new check:

1. Sign into Via Benefits and select the name of the family member whose information you wish to view.
2. Select View Accounts under Funds & Reimbursements.
3. Select Reimbursement Center on the Funds and Reimbursements page.
4. Select the HRA tab at the top of the page. The tab's name is specific to your former employer or benefits provider and may say something else, such as ARA or RRA.
5. Select All Plan Years.
6. Select the Payments tab.
7. Select Re-Issue under the check #. Please be aware, if your check is less than $25, the reissue is held until you have other payments that equal $25 or more.

Note: Checks that have been outstanding for fewer than 10 days don't have a Re-Issue link.

8. Under New Check Request, verify your address and select Request New Check.

Note: Before you select Request New Check, you can set up direct deposit (which your former employer or benefits provider may require).

Select Sign Me Up. You're directed to the Direct Deposit Sign Up page and then returned to Request New Check.
Even If you set up direct deposit, your payments are sent by check until your banking information is validated. This includes any reissued checks as well as payments for new reimbursement requests.