Update Your Reimbursement Notification Settings
You can choose whether you want to receive paper or email notifications about your reimbursement account, such as balance reminders and Explanations of Payment (EOPs). You can also sign into Via Benefits at any time to review your reimbursement account activity.
Communications that Require Mailing
Regardless of the settings you choose, you still receive select mailings from Via Benefits. Regulatory agencies may require we mail you certain communications. In addition, you still receive some communications related to your reimbursement account, such as loss of funding letters, balance reminders, and reimbursement request forms. Via Benefits doesn't control communications from your insurance carrier. Contact your insurance carrier directly to manage communications regarding your health plan. Many insurers offer paperless communication and support automatic premium payment.
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To set your notification preferences or sign up for text alerts, start by accessing your reimbursement account:
Select View accounts under Funds and Reimbursements.
Select Reimbursement Center on the Funds and Reimbursements page.
Setting Your Notification Preferences
Your notification settings allow you to choose how you receive Via Benefits communications about your reimbursement account (email or paper). If you select email notifications, you receive notifications faster than through the U.S. Mail. Also, the amount of paper you receive is reduced. No matter what option you choose, you can always view your funding transactions on the Via Benefits Accounts mobile app or on the website.
To set your notification preferences, follow these steps:
On the Dashboard, select your name and then select Notifications.
Select Edit Notifications Settings.
Choose how you would like to receive communications about your reimbursement account (Email or Paper).
Select Save Notification Settings. Your changes take effect immediately.
Some notifications are sent via email even when you select paper notifications. For example, if you have active direct deposit and an email address on file, you're sent an email notification when you have an Explanation of Payment (EOP) available. A paper EOP is still sent if any expenses on your reimbursement request were denied or not approved.
Signing Up for Text Alerts
There is a Receive Text Alerts message on the Dashboard if you haven't signed up for text alerts. When you sign up for text alerts, we send you text messages when activities occur in your reimbursement account, such as changes made to your account or the receipt and processing of an expense or payment sent. Not signing up for text alerts doesn't prevent you from using your account.
To sign up for text alerts, follow these steps:
On the Dashboard, select Sign Up For Text Alerts.
On the Profile page, provide the Mobile Text Number for us to send the alerts.
Agree to the Terms and Conditions.
Select Send Verification Code. You're sent an activation code via text message.
When you receive the code, enter it in the Activation Code field and select Activate.
You're now set up to receive text alerts!
Note: Changing your mobile number doesn't change the phone number on your Via Benefits Profile page.
How Text Alerts Impact the Notifications You Receive
Text alerts provide an additional notification about the communications we send you:
If your standard account notification preference is email, and you don't sign up for text alerts, you get an email notifying you of account activities or actions.
If your standard account notification preference is email, and you sign up for text alerts, you get an email and a text alert notifying you of account activities or actions.
If your standard account notification is paper, and you don't sign up for text alerts, you get the paper document in the mail.+
If your standard account notification is paper, and you sign up for text alerts, you get a text alert and the paper document in the mail.+
+Some notifications are sent via email even when you select paper notifications. For example, if you have active direct deposit and an email address on file, you're sent an email notification when you have an Explanation of Payment (EOP) available. A paper EOP is still sent if any expenses on your reimbursement request were denied or not approved.
*Via Benefits reimbursement accounts are administered by Extend Health, LLC.
